Disability Cover

In the event of your death, your beneficiary will need to contact us by emailing claims@vivalife.co.za or calling 086 100 VIVA(8482). We will request the relevant documents, to ensure the claim is assessed efficiently.

We require notification of death within 90 (ninety) days of it happening. If we are not informed within that time, the claim could be repudiated.

• That your premiums are up to date
• Correct and completed claims documents.

• We allow 90 (ninety) days from the date of the communication of our decision for your beneficiary or estate to question our decision on a claim.
• Should we repudiate the claim again and they wish to start a legal process or log a complaint with the Long-term Insurance Ombud, they will have an additional 180 days, after the 90-day period, to do so.

Premiums are payable in advance on the selected debit order date.Your premiums are subject to change, depending on the claims, expense and investment experience of Viva Life Insurance Limited. Premiums will increase annually by 6% on the anniversary of the policy.

We will communicate any changes in premiums to you with a 31-day notice.

If you have any issues or questions about your cover, feel free to call us on 086 100 VIVA (8482), or email us on support@vivalife.co.za to get more information on the policy.

We appreciate you as a client, so if at any point you are unhappy with our service or product, please contact us using the following:

• You must have a valid South African Identity Document.
• You must be over 18 years and not older than 59 years on your next birthday to be eligible for cover.
• We will not pay out if your death or disability is as result of deliberate involvement in an illegal act, riot, civil commotion, terrorist attack, or war.
• Your premiums will be renewed and reviewed monthly.‍
• There are no waiting periods in the event of accidental disability.
• There is a 6-month waiting period in the event of disability due to natural causes.
• We will only pay 50% of your claim amount if you are disabled due to natural causes after month 6 and before month 18. ‍
• This product provides the cover amount in the case of you becoming permanently disabled, due to bodily illness or injury as defined below:
  • Both hands (at or above the wrist) = 100% of cover
  • One hand (at or above the wrist) = 50% of cover
  • Both feet (at or above ankle) = 100% of cover
  • One foot (at or above ankle) = 50% of cover
  • One hand and one foot = 100% of cover
  • Sight (all vision with no light perception in both eyes) = 100% of cover
  • Speech (injury or disease to the vocal cords or relevant area of the brain) = 100% of cover
  • Hearing in both ears (with at least 90 (ninety) decibels hearing loss of all frequencies of hearing) = 50% of cover.
  • Suffered from 3rd degree burns
  • Covering more than 20% of your body surface = 50% of cover
  • Covering more than 40% of your body surface = 100% of cover

If you become permanently disabled, Viva Life will pay the selected lump sum in line with the benefit limitations.
The cover will cease:

• on reaching age 70 or
• should you pass away; or
• if 100% of the benefit is settled.

Disability Cover is ideal for a long-term solution when it comes to protecting yourself against financial pressure in the event of disability. We tend not to confront the reality of disability and the dramatic effect it could have on ourselves and families. The best thing about using an independent provider as opposed to company perks is that your cover is not tied up with your current job, meaning you're cover is managed by you, not your employer.

The proceeds from an insurance policy are not taxable because of their nature. The proceeds are of a capital nature and are therefore not taxable as income. All proceeds that are of a capital nature are subject to Capital Gains Tax. However, the proceeds from insurance are exempt from Capital Gains Tax.

Cover begins once your application has been assessed and approved by Viva Life and your first due premium has been paid.

Should you miss a payment for any reason, we will collect a double debit order the following month for up to a maximum of 3 months. If your policy lapses and you would like to reinstate and resume payments, waiting periods would reapply.

The proceeds from an insurance policy are not taxable because of their nature. The proceeds are of a capital nature and are therefore not taxable as income. All proceeds that are of a capital nature are subject to Capital Gains Tax. However, the proceeds from insurance are exempt from Capital Gains Tax.

There is a 6-month waiting period (from commencement date) where claims cannot be made for payment if your disability is due to natural causes. We will also only pay 50% of your claim amount if you are disabled after month 6 and before month 18. We will however honour your claim in the first 6 months if your disability is as a result of an accident.