Our Promise

We believe that life is for living without barriers. We make an effort to set, keep and promote excellent customer service.

Our promise is to offer quick and easy to manage solutions, so you can spend time doing the things you enjoy. If we fall short in our service we encourage you to contact us directly. Our established Policies and Procedures ensure that we provide to our clients, products that meet the necessary Regulatory requirements.

Promotion of Access to Information Act (PAIA)

Viva Life is an authorised Financial Services Provider and adheres to the FAIS General Code of Conduct. Viva Life upholds the Promotion of Access to Information Act and supports a culture of transparency, accountability and good governance.


Complaints resolution policy

We welcome comments, compliments and complaints as it helps us improve our service.
If we fall short in our service delivery, we encourage you to contact us directly in order that the matter can be resolved promptly and to your satisfaction.


Conflict of interest management policy

In terms of the General Code of Conduct for authorised Financial Service Providers we are required to have a Conflict of Interest Management Policy in place to ensure that conflict of interest is managed appropriately in the business.


Treating customers fairly (TCF)

At Viva Life we endeavour and strive to adhere to the Treating Customers Fairly or TCF principles as set out by the Financial Sector Conduct Authority.