The Viva Life Accidental Death Family Cover ensures that you and your family are taken care of in the event of an untimely loss of life. This cover will assure that you, and those you love, do not incur financial burdens during difficult times.
In the event that Viva Life rejects a claim or disputes the amount of the claim, you or your beneficiary may make representations to Viva Life within 90 days of receiving of the notification of repudiation or dispute of the claim, and will have at least 6 months after the expiry of the 90-day period to institute legal action in a court of law, lodge a complaint with the Long-term/Insurance Ombudsman or commence arbitration proceedings.
Premiums are payable in advance on the selected debit order date. Your premiums are subject to change, depending on the claims, expense and investment experience of Viva Life Insurance Limited. Premiums will increase annually by 6% on policy anniversary. We will communicate any changes in premiums to you with a 31-day notice.
We appreciate you as a client, so if at any point you are unhappy with our service or product, please contact us using the following:
Give us a chance to resolve the matter. To ensure our focused attention, please contact us using the following details:
Postnet Suite 33,
Private Bag X75
If complaints about our products don't get resolved, we are also accountable to the Long-Term Insurance Ombud. Their contact details are:
Private Bag X45
Many individuals prefer to postpone the purchase of any insurance until such a time that they have dependents. It is important to ask yourself if anyone will suffer financially if you were to die. It would be unwise to delay purchasing such insurance.
Cover begins once your application has been approved by the insurance company and your first premium due, has been paid.
Should you miss a payment for any reason, we will collect a double debit order the following month for up to a maximum of 3 months. If your policy lapse and you would like to reinstate and resume payments, waiting periods would reapply.
The proceeds from an insurance policy are not taxable because of their nature. The proceeds are of a capital nature and are therefore not taxable as income. All proceeds that are of a capital nature are subject to Capital Gains Tax. However, the proceeds from insurance are exempt from Capital Gains Tax.
There are no waiting periods if your death is as a result of an accident.
Your beneficiary can receive payment within 48 hours of the claim. Promptness of payment is dependent on the correct documentation being supplied to us.
Fill in your details below and we will be in contact shortly to confirm your order.